One number, two languages
Remute hears whether the caller speaks English or Spanish and answers in kind, even when they switch partway through. You read the summary in the language you prefer.
Brightside Dental
What the caller hears
Language detectedWhat you read
Summary
ENSummary in: EN
- 01
Native in both, not translated
Both languages are first-class, with natural phrasing and local vocabulary.
- 02
Follows the caller mid-call
If a caller changes language, the assistant follows without asking them to repeat themselves.
- 03
Summaries in the language you read
Read every call in English or Spanish, whichever you choose.
Spanish that sounds local
Both languages are written natively, with the vocabulary people actually use. Pick a region to see the difference.
In English
Remute says
Form of addressUsted for strangers, tú if you prefer
Where a second language changes the call
Three example situations. They are illustrations, not customer stories.
- ENES01
A front desk with no Spanish speaker
“¿Hablan español?” is the first thing the caller asks.
The call is held in Spanish. The summary reaches you in English.
- ENES02
Tenants who prefer Spanish
“Se ha roto la calefacción en el 4B.”
Unit, issue and urgency logged, in the language you read.
- ENES03
Customers who mix both
“I need una cita, por favor.”
Remute follows whichever language the caller settles on.
You choose how the call opens
Decide the first words. Remute adapts as soon as it hears the caller.
“Brightside Dental, hello, hola. How can I help? ¿En qué puedo ayudarle?”
Questions about calls in two languages
Do I need two phone numbers?
No. One number serves both languages.
Which Spanish does it support?
Neutral Spanish with natural variants for Spain and Latin America.
Can I read summaries in English if the caller spoke Spanish?
Yes. The call is held in the caller's language and the summary arrives in the language you choose.
Can I add more languages?
English and Spanish come first. Tell us what you need next.
Answer in the language they called in
No bilingual hire, no second line. Forward your number and test it with a call in each language.
Try it in both languages