An HVAC answering service that knows what season it is
No heat in January is an emergency; a tune-up in April is a booking. Remute answers every call to your HVAC company, triages it by your seasonal rules and gets the details your tech needs.
January
61°
Sample calls by season
“The furnace stopped and we have a newborn at home.”
Triage that changes with the weather
No heat in January is urgent; no heat in June can wait. Write the rule once per season.
- 01
Seasonal triage you set once
Heating rules for winter, cooling rules for summer, maintenance the rest of the year.
- 02
Plan members get the priority you promised
It asks whether the caller has a maintenance plan and offers them the faster window.
- 03
Techs arrive knowing the equipment
System type, brand, age and the error on the thermostat, collected during the call.
Maintenance-plan members go first
The assistant asks whether the caller is on a plan and treats them the way your plan promises.
On a plan
- 01Checks the name against your list
- 02Offers the priority window
- 03Reminds them the visit fee is waived
Not on a plan
- 01Books the next free slot
- 02Mentions the plan in one sentence
- 03Never pushes if they say no
Equipment details before the visit
The tech arrives knowing what is on the wall.
Collected on the call
What HVAC owners ask us
Can it handle a heat wave of calls at once?
Yes. It answers several calls at the same time, so busy afternoons do not send customers to voicemail.
Does it know which HVAC calls are urgent?
It follows your rules, for example no heat with children or elderly people at home, and puts those calls through to the on-call tech.
Can it sell maintenance plans?
It can mention your plan in one sentence and take the details of anyone interested. It never pressures callers.
Does it book into my calendar?
Yes. With Google Calendar connected it only offers times you are free and adds each visit as an event.
Ready for the first cold snap
Set your seasonal rules, forward your line and hear it answer before the rush.
Start my HVAC line