This page explains how paying for Remute works: the plans, the 7-day Pro trial, automatic renewal, cancelling and refunds. It forms part of the Terms of service. Remute is intended for businesses and professionals.
1. Plans and prices
The Free plan includes 5 minutes of test calls per month in your browser and needs no card. Pro and Business are paid plans with the included minutes shown on the pricing page. You can pay monthly, or annually at a 20 % discount, billed for 12 months in one payment.
Prices on the website exclude VAT and other applicable taxes, which are calculated and added at checkout according to your country and tax details. The currency (US dollars or euros) is shown at checkout.
2. Who processes the payment
Payments are processed by Stripe. Checkout shows the name of the seller that will appear on your invoice and your card statement. Your full card number is entered on Stripe's page and never reaches Remute's servers or us.
3. The 7-day Pro trial
New customers can start Pro with a 7-day free trial. The trial applies only to Pro: Business and the Free plan have none.
A card is required to start the trial. Nothing is charged when you start it. During the trial you can use up to 30 call minutes. When the 7 days end, your card is charged automatically for the Pro plan and the billing period you chose (monthly or annual), and the plan then renews each period until you cancel. If there is no valid payment method when the trial ends, the subscription ends and your account returns to the Free plan.
There is one trial per business. We may refuse a new trial if the same business, card or person has already had one. The date the trial ends is shown in the app and in the billing portal, and Stripe may also email you a reminder before the first charge.
4. Cancelling during the trial
You can cancel during the trial from the billing portal (Manage billing in the app). If you cancel during the trial, you are never charged, and the trial ends at that moment: Pro features and the trial's minutes stop immediately and your account returns to the Free plan.
5. Cancelling a paid plan
You can cancel a paid plan at any time from the billing portal. Cancelling stops the next charge. The plan stays active until the end of the period you have already paid, and the period already paid is not refunded, whether it is a month or a year. Unused minutes do not roll over to the next period.
6. Renewal and price changes
Paid plans renew automatically at the end of each period, at the price in force, until cancelled. If we change prices we will tell you by email at least 30 days before; the new price applies from your next renewal and you can cancel before then.
7. Refunds
As a rule, charges for a period that has started are not refunded, as stated in section 5. The exception is the trial: if you cancel during it, nothing is charged at all.
If you believe a charge is wrong (for example a duplicate charge or one made after you cancelled), write to hello@remuteai.com within 30 days with the billing email and the date. We review every case and refund charges that were made in error.
Remute is intended for businesses and professionals. If you use it as a consumer and the law of your country gives you rights that cannot be waived, such as a right of withdrawal, nothing in this page limits them.
8. Minutes and failed payments
Each plan includes a fixed number of minutes per month. We warn you by email when you reach 80 % and 100 %. We do not charge extra minutes automatically; if that changes, we will publish the rate and ask for your acceptance first. If the included minutes run out we may pause the assistant until the next period or until you change plan.
If a renewal payment fails, Stripe may retry it. If it cannot be collected, we may downgrade your account to the Free plan after reasonable notice.
9. Contact
Questions about charges, invoices or cancellation: hello@remuteai.com. Invoices and payment methods are in the billing portal. Provider: Javier Silgo Merino, tax ID 49836587A, registered address available on request at hello@remuteai.com (address pending), contact hello@remuteai.com.