A calm voice for the calls that matter most
Families call at any hour. Remute answers gently, collects only the essential details and alerts the director on call right away.
Remute
Thank you for calling Ashdown and Daughters. I'm so sorry you're having to call.
Caller
My mother passed away this evening. I don't know what to do.
Remute
Take all the time you need. I'll let the director on call know right now. Can I take your name?
The first call sets the tone
Someone should always pick up. And they should never sound in a hurry.
No family sent to voicemail
Every call is answered, whatever the hour.
The director is told at once
First-call details go to your on-call director by text.
Wording and voice that fit your home
Choose the words and the tone you want families to hear.
Words chosen with care
You write, or approve, every phrase a family hears. Nothing sounds like a queue.
What families hear
- “I'm so sorry you're having to call.”
- “Take all the time you need.”
- “I'll let the director know right now.”
- “Would you like me to stay on the line?”
What they never hear
- “Press 1 for arrangements.”
- “Please hold.”
- “Your call is important to us.”
- “Please state the nature of your call.”
From the first ring to the director's phone
An example of one night call. You decide what is asked and who is told.
11:48 p.m.
The phone rings
It is answered before the third ring. No menu, no recording.
11:48 p.m.
A calm voice answers
It introduces the home, offers its condolences and lets the caller set the pace.
11:50 p.m.
Only the essentials are asked
The caller's name and number, who has died, and where they are now. Nothing more.
11:51 p.m.
The director on call is texted
With everything the family has said, so they never have to repeat it.
After
A person takes over
The director calls back. Remute never makes arrangements or quotes prices.
You set the tone
Choose how the greeting sounds. You can listen to samples before you go live.
“Thank you for calling Ashdown and Daughters. I'm so sorry you're having to call. Take all the time you need.”
Questions homes ask us
Can it take first-call information?
Yes. You define what to collect and who is notified.
Will it sound cold?
You set the tone, and you can listen to samples before going live.
What does it never say?
No menus, no hold music and no scripts that sound like a queue. You can review the full wording.
Can calls transfer to staff?
Yes, to the number you choose.
So that no one is ever left to ring out
Listen to a sample greeting and choose the words your home would use.
Choose our greeting