Patients reach you, even when the front desk can't answer
Remute answers patient calls, fills your appointment book, answers common questions and flags anything urgent, in English or Spanish. Your front desk stops juggling the phone.
Tuesday · appointment book
Example dayDr. Ruiz
Hygienist
9:00
9:30
10:00
10:30
11:00
11:30
12:00
12:30
Maria S. asked for a cleaning on Tuesday. Booked 10:30, reminder queued.
Booked by Remute
- 01
Fewer missed appointments
Every call is answered, and requests reach your team in one list.
- 02
English- and Spanish-speaking patients, one line
Serve both on the same number without bilingual front-desk hires.
- 03
Clear urgency rules
Define what must reach a human immediately.
A reminder before the visit, and an easy way to reschedule
Reminders go out by text. If plans change, the patient replies or calls and the slot is released for someone else, instead of staying empty.
- 1
Booked
The call ends with a confirmed time and a text to the patient.
- 2
Reminder
A day or so ahead, a short text with the time, the clinician and your address.
- 3
Change of plan
A reply or a call-back moves or releases the appointment.
Dr. Ruiz · Dental
Hi Maria, a reminder of your cleaning with Dr. Ruiz tomorrow at 10:30. Reply YES to confirm, or call this number and we'll find another time.
Who needs a human right now
You write the lanes. Remute listens for them on every call and never tries to diagnose.
Book it
3- “I need a cleaning”
- “Do you have anything Tuesday?”
- “Booking for my son, too”
→ Offer open slots and confirm by text.
Pass to staff
3- “A question about my invoice”
- “I need a referral letter”
- “Can you send my forms?”
→ Take a message and flag it for the team.
Urgent now
3- “Severe pain since last night”
- “Swelling in my face”
- “Bleeding after my extraction”
→ Text the person on call and offer a transfer.
Built for scheduling, not for medical records
Remute collects what a receptionist needs to book a visit, and nothing more.
Collects
- Name and phone number
- Reason for the visit, in general words
- Preferred day and time
- Language
- Whether it is urgent
Does not collect
- Diagnoses or test results
- Insurance or ID numbers
- Payment card details
- Anything you did not ask for
What clinics ask first
Is it HIPAA compliant?
Not yet. Remute is designed for scheduling and general enquiries; do not use it to collect sensitive health records.
Does it give medical advice?
No. It never diagnoses; it routes and records.
Can patients reschedule?
It records the request and notifies your team to confirm.
Can it remind patients about appointments?
Yes. Reminders go out by text before the visit, with a reply or call-back option to reschedule.
Let the phone stop competing with the waiting room
Hear it answer in your browser first. The first 5 minutes each month are free; a real phone line comes with Pro.
Try it on my front desk