The plumbing answering service that knows a burst pipe from a quote
Every call to your shop gets answered, day or night. Remute asks what is leaking and where, puts real emergencies through to whoever is on call, and books the rest into your week.
Saturday, sample calls
ExampleBurst pipe under the kitchen sink
Put through to the on-call plumber
Quote for a new water heater
Booked Monday, 9:00
Slow drain in the bathroom
Booked Tuesday, 2:00
Caller two counties away
Told kindly, number noted
Emergencies reach your on-call plumber in seconds
You decide what counts: no water, a burst pipe, sewage backing up. Those calls are put through or texted straight away.
Quotes and routine jobs land in the calendar
Water heaters, drains and fixtures are booked into free slots, with the address and access notes.
No more callbacks to calls you missed under a sink
Every caller hears your business name and leaves with an answer or a time, instead of a voicemail.
What callers hear about your call-out fee
You choose the prices the assistant may say out loud, and the ones it never quotes.
It can say
- “Our call-out fee is $89, waived if we do the job.”
- “Drain cleaning starts at $150.”
- “Weekend emergencies have a $60 surcharge.”
Sample prices. You write your own.
It never says
- A price for a full repipe
- A diagnosis over the phone
- That a part is covered by warranty
Inside or outside your service area
List the ZIP codes you cover. Pick one to see what the caller hears.
“Great, we cover 78704. Let me find you a time.”
The job ticket your plumber opens
Everything the tech needs before knocking on the door, sent by text and email.
Text sent to the on-call plumber
- Job
- Burst pipe, kitchen
- Address
- 1408 Elm St, Apt 3
- Access
- Gate code 4512, dog in the yard
- Water off?
- Yes, main valve closed
- Callback
- (512) 555-0147
Questions plumbers ask before forwarding their line
Can it tell an emergency from a routine plumbing call?
Yes. You write the rules in plain words, for example burst pipe, no water or sewage backup, and those calls are flagged and put through to the number you choose.
Will it quote prices for plumbing jobs?
Only the prices you allow, such as your call-out fee or a starting price. It never quotes a full job or diagnoses over the phone.
Does it check whether the address is in my service area?
Yes. List the ZIP codes or towns you cover and it tells callers outside the area politely, keeping their number for you.
What does a plumbing answering service like this cost?
Remute Pro is $49 a month with 250 minutes, and there is a free plan to hear it first. There is no charge per call.
Let the next 2 a.m. call find a plumber
Write your rules, forward your shop line and keep your number. Pro has a 7-day free trial.
Start my plumbing line