A virtual receptionist that actually knows your business
Brief it once with your services, hours and prices. Remute then greets every caller by your business name, answers what it can, and books or routes the rest, in English or Spanish.
Remute
Front desk
On the job description
- Greets callers by your business name
- Answers questions from your brief
- Books appointments
- Passes urgent calls to a person
- Takes messages
- Sends you a summary
Still yours
- The handshake
- Parcels at the door
- The coffee machine
Brief it once. It answers from your facts.
Write down what you would tell a new receptionist. Then ask it something and see where the answer comes from.
Your brief
- Hours
- Tue to Thu 9 to 5. Walk-ins welcome before noon.
- Prices
- First consultation $60, 45 minutes.
- People
- Ana does intake. Marcus handles billing.
Ask it something
Who gets which call
For each kind of caller, write what should happen. These are examples.
A new appointment
Books it from your open slots
Your calendar and an email
To pay an invoice
Takes the details, no payments by phone
Marcus, by text
An existing client's contact
Transfers to the number you chose
Ana, live
To sell you something
Politely takes a message
Nobody, until Friday
It covers the moments your team can't
Five ordinary situations where a phone goes unanswered.
12:30
Lunch hour
The desk is empty and the phone is not.
Two lines
Everyone is busy
A third call doesn't wait in a queue.
Mid-visit
With a customer
You give them full attention. Remute takes the call.
8:01
Monday morning
Everyone rings at once. It answers them all.
Sat
The weekend
A summary is waiting when you are back.
- 01
Greets like a person, by your business name
A natural voice with low delay, so callers talk instead of pressing menu options.
- 02
Books straight into your day
Collect name, number and preferred time, then confirm by text or email.
- 03
Hands the urgent call to the right person
Urgent calls are transferred or flagged; routine ones are handled and summarised.
Questions about the front desk role
Does it replace my front desk?
It covers the calls your team can't take: busy hours, lunch, nights and weekends. Staff keep the in-person work.
What if it doesn't know the answer?
It says so honestly, takes a message and flags the question, so you can add the answer to its brief.
How long does setup take?
Most businesses are live the same day: add your details, pick a voice, forward your line.
Which languages does it speak?
English and Spanish natively, switching mid-call if the caller does.
Give your phone a proper front desk
Write the brief, pick a voice and hear it answer in your browser. The first 5 minutes each month are free.
Set up my front desk