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Remute

Tenant and leasing calls, sorted by urgency

Remute separates maintenance requests, leasing enquiries and emergencies, then sends each to the right place. Your inbox arrives already ranked, with the flood above the dripping tap.

Sort my tenant callsSee pricing

Request inbox

Example requests

Sorted by urgency

  • 4B

    Heating not working

    8:12 · Texted to the caretaker

    Urgent

  • Maintenance logged with unit and issue

    Unit, issue and urgency captured every time.

  • Prospects get answers and leave details

    Leasing enquiries are answered and the contact details reach you.

  • Fire, flood or lockout reaches a person

    Emergencies go to the person you name as on call.

Four kinds of caller, four different next steps

Remute works out who is on the line in the first few seconds and follows the playbook you wrote for them.

Viewings that fill themselves

You decide which slots can be offered. Prospects pick one, you get the request and confirm it.

Mon

10:00
11:00
14:00
16:00

Tue

10:00
11:00
14:00
16:00

Wed

10:00
11:00
14:00
16:00

Thu

10:00
11:00
14:00
16:00

Fri

10:00
11:00
14:00
16:00
  • Open for viewings
  • Not offered
  • Prospect's choice

Viewing request

Name
Priya N.
Property
2-bed, Cedar Rd
Slot
Thursday at 14:00
Phone
555 0126

Waiting for your confirmation

Emergencies get a name to call

For each kind of emergency, you choose what the caller is told and who is texted. These rows are examples.

  • Fire or smoke

    To call the emergency services first, then it takes the building details.

    Manager and caretaker

  • Flooding or burst pipe

    How to shut off the water if you've written that down, and that someone is being alerted.

    On-call caretaker

  • Locked out

    The on-call locksmith number you provide, and a note is logged.

    Caretaker

  • No heating, vulnerable resident

    That the request is marked urgent and who will follow up.

    Manager

What property managers ask about the phone

Can it handle many properties?

Yes. Describe each property and its rules once.

Does it replace our maintenance system?

No. It feeds requests to you by text or email.

Can it schedule viewings?

It offers the viewing slots you allow, collects the prospect's details and sends you the request to confirm.

After-hours coverage?

That's where it helps most.

Open Monday to a ranked list

Describe your buildings once and let the weekend's calls arrive sorted.

Describe my buildings

Guides

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