Stay on the job. We'll answer the phone.
When you're under a sink, the next customer calls your competitor. Remute answers instantly, sorts emergencies from quotes, captures the address and issue, and texts you the job.
Job board
Example jobsIncoming · 2:07 a.m. · Burst pipe under kitchen sink
Burst pipe under kitchen sink
14 Elm St · 2:07 a.m.
Texted to Dan, on call
No heat, elderly resident
88 Oak Ave · 9:02 a.m.
Texted to Dan, on call
Water heater not heating
Unit 3B, Park Rd · 8:15 a.m.
Slot offered, 1 to 3 p.m.
Garage door opener dead
5 Birch Ln · 11:30 a.m.
Slot offered, tomorrow
Replace 12 windows
Maple Court · 4:40 p.m.
Queued for the morning
A job ticket on every call
Address, problem, urgency and callback number, every time.
Burst pipe or boiler quote?
A burst pipe at 2 a.m. gets flagged. A quote request waits in the queue for the morning.
The job in a text, not a voicemail
Read the job in seconds, no recording to replay.
The phone rings while you're on the ladder
You can't answer. Your customer won't wait. Here is what happens in the next two minutes.
- 1
10:42
You're twelve feet up
Hands full, phone in the van.
- 2
10:42
Remute picks up on the first ring
It greets the caller with your business name and listens.
- 3
10:43
It asks what you would ask
Address, what's wrong, how urgent, best number to call back.
- 4
10:44
You get a text, not a voicemail
Read it at the next break. Call back when you're ready.
Messages
New job. Mrs. Patel, 14 Elm St.
Burst pipe under the kitchen sink. Water is off at the stopcock.
URGENT. Call back 555 0142.
A ticket your crew can act on
Every call produces the same clean record, so nobody has to decode a rushed voicemail.
| Field | What Remute asks | Captured |
|---|---|---|
| Address | What's the address of the job? | 14 Elm St, Unit 2 |
| Problem | What's happening? | Burst pipe under kitchen sink |
| Urgency | Is water still running? | Shut off at stopcock |
| Access | Will someone be home? | Yes, until 6 p.m. |
| Callback | Best number to reach you? | 555 0142 |
You decide what counts as an emergency
Write the rules once. Pick a call and see where it would go. The examples below are illustrative.
Try a call
Where it goes
- Emergency01
Gas smell, flooding, burst pipe, no heat in winter
→ Text the on-call tech now and flag the ticket.
- Same day02
No hot water, blocked drain, appliance down
→ Offer today's window and text you the ticket.
- Quote03
New install, remodel, estimate
→ Take the scope and queue it for the morning.
- Existing job04
Calling about work already under way
→ Take a message for the crew chief.
What contractors ask before forwarding their line
Can it book into my calendar?
Yes, with Google Calendar: connect it in two clicks and Remute only offers times you have free and adds each job to your calendar. Outlook is planned.
Can it tell an emergency from a quote request?
Yes. You write the rules, for example gas smell, flooding or no heat, and those calls are flagged and texted straight away.
Does it work for small crews?
Yes. It's built for businesses with 1 to 50 people.
What does it cost?
Free for 5 minutes a month, then plans from $49.
The next call is already ringing
Forward your line before the next job, and see the ticket land on your phone.
Forward my line, free