A vet clinic phone that sorts calls by urgency
A worried owner needs to reach someone, and the front desk is holding an animal. Remute sorts each call into emergency, same day or routine, and never gives medical advice.
Incoming call
RemuteMy dog has been sick since last night and will not drink.
I am sorry to hear that. I cannot give medical advice, so I am going to take a few details and get you to the vet today.
- EmergencyOn-call number
- Same dayNext free slot
- RoutineBooked in the calendar
Three levels, decided by you
You write which words mean emergency. Each call lands on one level and goes the way you set.
The words you list: poisoning, hit by a car, trouble breathing
Put through to your on-call number straight away. Call transfer is part of the paid plans.
Sick since yesterday, a limp, a wound that looks wrong
The next free slot today if there is one, or a message first thing when you open.
Vaccines, check-ups, nail trims, food questions
Booked in the calendar, with the pet's name and the reason.
- 01
Three levels, set by you
You write which words mean emergency. Each call lands on a level and goes the way you chose.
- 02
No guesses about the animal
It never names a diagnosis, suggests a dose or says it is fine to wait. It gets the owner to a vet.
- 03
A card before you call back
Owner, pet, reason, level and callback number, ready when you pick up the message.
What it will not guess
An owner who is worried will ask. The answer is always to get them to a vet, never to a guess.
Never
- Name a diagnosis
- Suggest a dose or a home remedy
- Say it is fine to wait and see
- Promise how long a treatment takes
Always
- Say it is the clinic's virtual assistant
- Take the pet's name, species and the reason
- Repeat the phone number back
- Say who calls back, and when
A card the vet reads before calling back
Each call arrives as a short summary. You choose what it asks, so the card holds what you need to decide who goes first.
Message for Dr. Alvarez
Same day- Owner
- Hannah Boyd
- Pet
- Milo · dog · 6 years
- Reason
- Vomiting since last night, not drinking
- Level
- Same day
- Callback
- 07700 900 123
Questions from vet clinics
Does it give medical advice about the pet?
No. It says it is the clinic's virtual assistant, that it cannot give medical advice, and gets the owner to a vet or takes a message.
Who decides what counts as an emergency?
You do. You write the words and situations, such as poisoning or trouble breathing, and the call goes to your on-call number. Transfer is part of the paid plans.
Can it book vaccines and check-ups?
Yes. It offers free times from your calendar and adds the visit with the pet's name and the reason.
What happens at night?
Emergencies go to the number you set. Everything else becomes a message and a card waiting for you in the morning.
Get every worried owner to the right place
Write what counts as an emergency, forward your line and listen to it in your browser first.
Build my clinic's line