Urgent calls
Every call is marked urgent or not, so the ones that cannot wait stand out in your list and in your summary.
AI answering service
Every call answered. Every detail kept.
Remute is the AI receptionist that picks up your business line when you cannot: at night, at lunch, on holidays or with a customer in front of you.
Remute is an AI answering service that picks up every call to your business, day and night, in English or Spanish. It asks the caller for the details your sector needs, flags urgent calls, and sends you a summary by SMS or email. The caller talks to a voice, not to voicemail.
Works with
- EmailAvailable
- SMSAvailable
- Call forwardingAvailable
- Google CalendarAvailable
Call recordExample · Emma Collins
- Name
- Emma Collins
- Reason
- Dental cleaning
- Appointment
- Thu 29 · 10:30
- Language
- EN → summary in ES
- Outcome
- Confirmed
- Answered in 1 ring
- Name captured
- Full transcript
It picks up every call, also outside your hours
Your line stops going to voicemail. Remute answers with your business name, finds out why the person called and follows the opening hours you set.
- Nights, weekends and holidays
- Greets with your business name
- Knows when you are open and when you are not
It collects the details your sector needs
Besides the reason for the call, Remute asks the questions that matter in your line of work and files the answers in the call record, ready to act on.
- Clinics: treatment, first visit, preferred time
- Trades: job address, what is wrong, emergency
- Law, real estate and rentals: their own fields
Urgent calls reach a person, with a spoken summary
Give Remute one number for urgent calls. It transfers the caller there and, before connecting them, tells the person who answers who is calling and why.
- Only urgent calls are transferred
- The person who picks up hears the summary first
- No number set: it takes a message and flags it as urgent
Your hours, your rules
It follows your calendar, not a script
Set the days you open, add a second range for split shifts and mark Spanish national holidays or any extra day as closed. Remute uses those rules in what it says and in the slots it offers.
- Weekly hours
- Split shifts
- Spanish national holidays
- Extra closed days
- Your time zone
The details behind every call
Repeat callers
Calls from the same number are filed under one contact, so you see the whole history of a customer in one place.
A cap on call length
On Pro and Business calls end after 10 minutes or 20 seconds of silence; on Free after 3 minutes or 10 seconds. A stuck line never runs up your minutes.
Transcript and record
Each call keeps its transcript. On Pro and Business it also keeps the summary, the extracted details and the recording.
Tags for your contacts
Colour tags let you group callers your way, such as new patient, tenant or supplier, and filter the list in one click.
Limits you can see
The Free plan includes 5 minutes a month, Pro 250 and Business 1200. You get a warning at 80% and 100% of your minutes.
Example call
One call, from ring to record
Example call with an invented caller, shown to explain the flow. It is not a real customer.
23:41
The phone rings after closing
Emma Collins calls the clinic. Remute picks up and greets her with the clinic's name.
23:41
It collects the details
Toothache, first visit, wants the earliest slot. It also asks whether it is urgent.
23:42
The call record is created
Transcript, summary and extracted fields are saved, and Emma is filed as a contact.
23:42
The business is notified
The clinic gets the summary by SMS and email, and sees Emma in the call list next morning.
Key facts
- Price
- Pro plan from $49/month
- Free plan
- 5 minutes a month to try it
- Pro plan
- 250 minutes a month
- Business plan
- 1200 minutes a month
- Trial
- 7 days on the Pro plan
- Languages
- English and Spanish
- Alerts
- Remute notifies the business, not the caller
What it doesn't do
- Remute notifies the business, not the caller. Callers get no SMS or email confirmation.
- It is not built for HIPAA, so it should not be used to take protected health information.
- There is no dedicated number per business yet. You forward your own line to a shared Remute number.
- It speaks one voice per language, English and Spanish. A mid-call language switch keeps the first voice's accent.
- It does not block spam or robocalls by itself.
- The Free plan is a test in your browser with no phone line and no transfers. Real calls need Pro or Business.
Updated
Questions about the AI answering service
Does Remute answer calls outside business hours?
Yes. It answers 24 hours a day, every day. It uses the opening hours you set to tell callers when you are open and to offer only the slots that are free.
Can I keep my current phone number?
Yes. Your customers keep dialling your number and you forward the line to Remute, which works with any carrier. The forwarding guide has the steps for each one.
Does it speak English and Spanish?
Yes. It greets in the language of your greeting and switches if the caller does. It uses one voice per language.
Are calls recorded and transcribed?
Each call keeps its transcript. The summary, the extracted details and the recording are saved on Pro and Business, and the Free test does not record or summarise.
What if it does not know the answer to a question?
It says so honestly and does not invent one. The question goes into the call record as unanswered, so you can add the answer to your business information.
What information does it collect from each caller?
The reason for the call, whether it is urgent, the caller's language and what you should do next. Depending on your sector it adds fields such as treatment, job address, area of law or budget.
What happens with an urgent call?
If you have set a number for urgent calls, Remute transfers the call and tells the person who answers who is calling and why. If not, it takes a message and flags it urgent in your summary.
Does the caller get a confirmation?
No. Remute sends the summary to the business by SMS or email, but it does not send a message to the person who called.
How much does it cost?
The Free plan has 5 minutes a month and no card. Pro costs $49 a month with 250 minutes and starts with a 7-day trial capped at 30 minutes. Business costs $199 with 1200 minutes.
Is it suitable for medical records or other regulated data?
Not for protected health information, because Remute is not built for HIPAA. It works well for booking, intake and messages that do not include clinical details.