Usage warnings
You get an email when you reach 80% and again at 100% of the minutes in your plan, once per month each, so a busy month is never a surprise.
Call summaries and integrations
The summary is already in your pocket.
When a call ends, Remute writes up who called, why and what was agreed, and sends it where you already look: your phone, your inbox, your team chat or your own software.
After every call Remute sends the business a summary by SMS and email, flagged urgent when it cannot wait. You can also post it to Slack, Microsoft Teams or Notion, or receive signed webhooks and use the REST API from your own tools. It notifies you, the business, not the caller.
Works with
- EmailAvailable
- SMSAvailable
- SlackBeta
- NotionBeta
- Microsoft TeamsBeta
- APIAvailable
- ZapierAvailable
Call summarySent to the business
- CallerEmma Collins · +44 7700 900123
- ReasonToothache, wants a check-up
- OutcomeBooked Thursday 29 at 10:30
- SMS
- Full transcript
What a summary includes
Each summary names the caller, the language of the call, the outcome and the appointment time if one was booked. A short written summary of the conversation comes with a link to the full call in your dashboard.
- Caller name and phone number
- Outcome: booked, message taken, transferred or missed
- A link to the call, and in the email a WhatsApp link to reply
Choose where it lands
The email goes to your account address. The SMS goes to the phone you set for urgent calls. Slack, Teams and Notion get a message or a page for every call and appointment you switch on.
- SMS and email, with urgent calls flagged
- Slack and Teams channels, Notion databases
- Pick calls, appointments or both for each tool
API and signed webhooks for your own tools
Every call and appointment becomes an event. Remute posts it, signed, to the address you give, and the REST API lets you read and edit calls, contacts and appointments. It is what you plug into Make, n8n or Webhooks by Zapier.
- Standard Webhooks signatures that any Svix library verifies
- Failed deliveries are retried 5 times over about 15 hours
- API keys, an OpenAPI file and a public /developers page
One click to connect
Connect Slack or Notion without pasting a key
Add Remute to a Slack channel or pick a Notion database from the Integrations page and the messages start with the next call. Teams works with a link you paste from your Workflows. Send a test message to see it arrive before a real call does.
- SMS
- Slack
- Microsoft Teams
- Notion
- Signed webhooks
- REST API
The details behind every notification
Urgent calls stand out
A transferred or urgent call is marked URGENT in the SMS and gets an [Urgent] prefix in the email subject.
In your language
The labels in the email follow the language of your account, and the written summary follows the language of your business.
An outbox with retries
Events wait in an outbox. A failed webhook is tried again after 1 minute, 5 minutes, 30 minutes, 2 hours and 12 hours before it is marked failed.
API keys
Create keys with read or read and write access from your dashboard and revoke them any time. Each key is limited to 60 requests a minute.
A calendar feed
Every workspace has a private .ics link. Subscribe from Google Calendar, Outlook or Apple Calendar and see the appointments there.
Example call
One call, from hang-up to every tool
Example with an invented caller, shown to explain the flow. It is not a real customer.
23:41
The call ends
Emma Collins, who called a clinic at night, hangs up after booking a check-up.
23:42
The summary is written
Remute saves the caller, the language, the outcome and a short summary in the call record.
23:42
SMS and email go out
SMS: "Remute: Emma Collins - Appointment booked Thu, Oct 29, 10:30 AM GMT+1. Toothache, wants a check-up. Booked Thursday 29... https://remuteai.com/en/app/calls/abc". Email subject: "New call from Emma Collins (+447700900123): Appointment booked", with rows Caller, Language: English, Outcome, Appointment, the summary and a link to the call.
23:42
The chat and the database get it
If connected, a message appears in the Slack channel and a page in the Notion database.
23:42
Your own software is told
A signed call.completed event is posted to your webhook, ready for Make, n8n or your own code.
Key facts
- Price
- Pro plan from $49/month
- Free plan
- 5 minutes a month to try it
- Pro plan
- 250 minutes a month
- Business plan
- 1200 minutes a month
- Trial
- 7 days on the Pro plan
- Languages
- English and Spanish
- Alerts
- Remute notifies the business, not the caller
What it doesn't do
- Remute notifies the business, not the caller. The person who called gets no SMS or email from Remute.
- The written summary and the extracted details come with the paid plans. The Free plan is a test in your browser with no phone line, so it sends no summaries.
- The SMS goes to the phone number you set for urgent calls. If you have not set one, only the email is sent.
- You cannot yet choose which calls trigger an SMS or an email: every finished call sends them. Urgent calls are flagged, not routed differently.
- Slack, Teams and Notion are in beta.
- The API, API keys and webhooks are available on Pro and Business.
- Webhooks are retried a few times, but they are not a guarantee for anything that cannot tolerate a delay.
Updated
Questions about call summaries and integrations
How does a summary reach me?
By email to your account address and by SMS to the phone you set for urgent calls. You can also post each call to Slack, Microsoft Teams or Notion, or receive it in your own software with a webhook.
Does the caller get a confirmation?
No. Remute sends the summary to the business only. It does not send an SMS or email to the person who called.
Can I get the summary in Slack, Teams or Notion?
Yes. Add Remute to a Slack channel or pick a Notion database with one click, or paste a link for Slack and Teams. These three are in beta, and you choose whether calls, appointments or both are sent.
What happens if my webhook is down?
Remute tries again 5 times, after 1 minute, 5 minutes, 30 minutes, 2 hours and 12 hours. If all of them fail the delivery is marked failed, and an endpoint that fails ten deliveries in a row is switched off.
How much does it cost?
The Free plan has 5 minutes a month to test it in your browser, with no card. Pro costs $49 a month and starts with a 7-day trial. Real phone calls and summaries need Pro or Business.
What is in the summary?
The caller's name and number, the language of the call, the outcome, the appointment time if one was booked and a short written summary, with a link to the full call in your dashboard.
How do I know a call is urgent?
A transferred or urgent call shows URGENT in the SMS and an [Urgent] prefix in the email subject, so it stands out in a full inbox.
Can I connect my own software?
Yes, on Pro and Business. Create an API key to read and edit calls, contacts and appointments, and add a webhook to receive a signed event for each call and appointment. The /developers page documents both.
Will I be warned before I run out of minutes?
Yes. You get an email when you use 80% of the minutes in your plan and another when you reach 100%.