A voice for each language
Pro and Business use Aura-2 voices: 3 for Spanish and 5 for English. A chosen voice is used only for calls that open in its language; otherwise the default voice for that language is used.
Bilingual receptionist
One number. Two languages.
Callers speak English or Spanish and some change halfway through. Remute answers in the language it hears, and you read one summary in yours.
Remute is an AI receptionist that speaks English and Spanish on a single phone number. It answers in the caller's language, switches from the next sentence if the caller does, and writes the summary in your business language. You do not need a second line or a bilingual employee on every shift.
Works with
- EmailAvailable
- SMSAvailable
Live transcriptExample call
Clinic · Spanish
Emma Collins (example) · English
RemuteClínica Sonrisa, buenas noches. ¿En qué puedo ayudarle?
ES → EN
EmmaHi, I'd like a cleaning on Thursday.
RemuteOf course. Does 10:30 work for you?
EmmaPerfect, thank you.
- Greets in Spanish
- Answers in English
- Summary in your language
It answers in the language the caller uses
Choose English, Spanish or both for your agent. When both are on, Remute understands either one, replies in the caller's language and, if the caller changes language, switches fully from its next sentence. It does not mix two languages in one sentence.
- English, Spanish or both, set per agent
- Understands both languages on the same line
- Follows the caller if they switch mid-call
You read the summary in your language
The summary is written in the main language of your agent, whatever language the caller spoke, and it says which language the caller used. Your team can act on every call without translating anything.
- The summary follows your main language
- It records the language the caller spoke
- The transcript stays as the call happened
A greeting and a voice in the opening language
The opening line and the voice share one language: the language your greeting is written in, if the agent speaks it, or your main language if not. On Pro and Business you pick from 3 Spanish and 5 English voices.
- Write the greeting in the language you prefer
- It always says it is a virtual assistant and that the call may be recorded
- Free plan uses a standard voice for each language
A call in two languages
The call starts in Spanish and ends in English
A clinic greets in Spanish. The caller answers in English, and Remute carries on in English, books the appointment and sends the clinic a summary in Spanish. Nobody was asked to repeat anything or to hold for someone who speaks the other language.
- English
- Spanish
- One number
- Switches mid-call
- Summary in your language
What a bilingual line needs
Foreign customers
When the caller is a foreigner or speaks English, Remute speaks clearly and simply, says Spanish street and place names naturally and does not assume they know local procedures.
Procedures it does not answer
If someone asks about taxes, residency (NIE), mortgages or contracts, Remute says it cannot advise and offers a call-back from a specialist on your team.
English and Spanish everywhere
This website and the dashboard where you manage calls, contacts and appointments work in both languages.
Your own greeting
Write the opening line in your own words. Remute adds that it is a virtual assistant and that the call may be recorded, in the same language.
Names said right
Add the names and terms of your business and how they should sound, such as a doctor's surname or a street, and Remute listens for them and says them your way.
Example call
One call, from Spanish to English
Example with an invented caller, shown to explain the flow. It is not a real customer.
23:38
The line opens in Spanish
The clinic wrote its greeting in Spanish, so the call opens in Spanish, with the Spanish voice. It says it is a virtual assistant, that the call may be recorded and asks how it can help.
23:38
The caller answers in English
Emma Collins, an example caller, replies in English. From its next sentence Remute speaks English only.
23:40
Voice stays in the opening language
The call keeps the voice chosen for the opening language, so the English can carry a Spanish accent. This is a known limit.
23:41
The appointment is booked in English
Emma gives her name and number and picks Thursday at 10:30. Remute books it and says the date and time out loud.
23:42
The clinic reads Spanish
The summary is written in the clinic's language and notes that the caller spoke English.
Key facts
- Price
- Pro plan from $49/month
- Free plan
- 5 minutes a month to try it
- Pro plan
- 250 minutes a month
- Business plan
- 1200 minutes a month
- Trial
- 7 days on the Pro plan
- Languages
- English and Spanish
- Alerts
- Remute notifies the business, not the caller
What it doesn't do
- Remute speaks English and Spanish. Other languages are not available.
- Each call keeps one voice, the one for the opening language. When the caller switches language, the new language is spoken with that voice and can sound accented. A switch in the middle of a sentence can be noticed more.
- A bilingual agent recognises both languages, which is a little less exact with names and phone numbers than an agent set to a single language. Remute reads the number back to confirm it.
- There is one greeting per agent, written in one language. You cannot set a different greeting for each language.
- Remute is not a live interpreter between two people. It speaks to the caller itself.
- Remute notifies the business, not the caller. The person who called gets no SMS or email, in any language.
- The written summary and the extracted details come with the paid plans. The Free plan is a test in your browser with no phone line, so it has no summary.
Updated
Questions about the bilingual receptionist
Do I need two phone numbers?
No. One number serves both languages. Forward your business line to Remute and it answers in English or Spanish, depending on the caller.
Can it start the call in Spanish?
Yes. The opening line and the voice follow the language of your greeting, as long as the agent speaks that language. Without a custom greeting the call opens in the main language of the agent.
Does it sound natural when it changes language?
The words are right, but the voice is one per call. Switching language mid-call is spoken with the opening-language voice and can carry an accent. For callers who stay in one language, the voice matches.
Which other languages can it speak?
Only English and Spanish today. Other languages are not available.
How much does it cost?
The Free plan has 5 minutes a month to test it in your browser, with no card. Pro costs $49 a month and starts with a 7-day trial. Real phone calls need Pro or Business.
What happens if the caller switches language?
Remute replies in the new language from its next sentence and carries on. It does not mix two languages in one sentence or ask the caller to repeat.
In which language do I read the summary?
In the main language of your agent, even if the caller spoke the other one. The summary says which language the caller used.
Can I choose the voice?
On Pro and Business, yes: 3 Spanish and 5 English voices. The Free plan uses a standard voice for each language.
Can it help foreign customers with local procedures?
It speaks clearly and simply to them, but it does not advise on taxes, residency, mortgages or contracts. It offers a call-back from a specialist.