What it does
When a call ends, Remute emails the summary to the business: who called, in which language, what the outcome was, the appointment if one was booked, and a link to open the full call in the app.
It goes to the email of your account. The details specific to your trade, such as a reason or an address, are collected as structured data and appear on the call record in the app.
- Remute · New callAppointment booked: Lucía R.
- Remute · UrgentBurst pipe, call back now
- Remute · UsageYou have used 80 % of your minutes
On every plan
Use cases
Following up
Reply from your own mail while the details are fresh, with the link to the full call one click away.
A paper trail
Each call leaves a dated email you can search later, without logging in to anything.
Replying on WhatsApp
The email carries a link that opens a WhatsApp chat with the caller. It only opens the chat; nothing is sent for you.
How to set it up
There is no setup. Summaries go to the email you signed up with.
- Create your Remute account. Summaries are sent to that email address.
- Forward your line to Remute, or use your Remute number on Pro or Business.
- Make a test call.
- Open the email and click the link to see the full call in the app.
- CallerLucía R. · +34 6•• ••• •••
- OutcomeAppointment booked
- AppointmentTuesday 10:30
Link to the full call
What is in the email
Everything you need to follow up, nothing you do not.
| Part | Example | Note |
|---|---|---|
| Caller | Name and number | As captured on the call |
| Language | English or Spanish | The language spoken on the call |
| Outcome | Appointment booked, message taken, transferred | Urgent calls are marked |
| Appointment | Date and time | Only when one was booked |
| Summary | What they wanted and what was agreed | In the language of your business |
| Link | Open the call in your dashboard | Full details live in the app |
Good to know
- Summaries go to your account email. More recipients and channels are on the way; Slack, Teams and Notion can already post to a team channel.
- Remute also emails you when you reach 80 % and 100 % of your minutes.
- The email goes to the business, not to the caller.
Frequently asked questions
Can several people receive the summaries?
Not yet: they go to your account email. More recipients are on the way. Meanwhile Slack, Teams or Notion can post each call where the whole team sees it.
Is email available on the free plan?
Yes. Email summaries come with every plan.
Do callers get an email?
No. The summary is for the business. Nothing is sent to the caller.