What it does
Forwarding sends calls from your existing number to Remute. There is no new number to print and no change for the people calling.
You choose when it applies: every call, only when you are busy, or only when you do not answer. Remute then answers in the caller's language with your business name and your rules.
- Your number+34 6•• ••• •••
- CarrierForwarding on no answer
- RemuteAnswering in Spanish
Same number, new front desk
Use cases
After hours
Forward only when you do not answer. The line is yours during the day and covered at night and on weekends.
Busy at the counter
Forward when busy so a second caller never hears a ring that goes nowhere.
Every call
Forward everything and let Remute be the front desk, with a summary and any urgent flag sent to you.
How to connect
Every carrier has a forwarding setting, usually a short code dialled from your phone. The app shows the steps for your setup.
- In Remute, open Numbers and add the line you want to forward.
- Verify the line: mobiles receive a 6-digit code by SMS, landlines receive it in a voice call.
- In your carrier's settings or with its code, forward the line to the Remute number shown in the app.
- Choose when to forward: always, when busy or when there is no answer.
- Call your own number from another phone and hear Remute pick up.
- Line to forwardVerified by SMS code
- WhenBusy or no answer
- Test callAnswered by Remute
6-digit code, valid 10 minutes
What changes
Forwarding is a carrier feature, so very little moves between systems.
| What | Where it happens | Note |
|---|---|---|
| Your public number | Stays with your carrier | Nothing to reprint or republish |
| Which calls are forwarded | Your carrier | Always, when busy or on no answer |
| The conversation and the summary | Remute | Summary by email, and SMS on Pro |
| Moving (porting) the number to Remute | Not available | Planned; forwarding works today |
Good to know
- Your carrier may charge for forwarded minutes. Check your plan.
- Proving control of a line removes it from any other workspace that had added it.
- Moving the number itself to Remute is planned, not available yet.
Frequently asked questions
Do my customers need to dial a new number?
No. They keep dialling the number they already know. Forwarding does the rest.
Which carriers does it work with?
Any carrier that offers call forwarding. The forwarding guide lists the codes for the main Spanish carriers.
Can I move my number to Remute?
Not yet. Porting is planned. Forwarding works today and needs no change of number.