What it does
When a call finishes, Remute texts the phone you set for urgent calls: who called, the outcome, such as an appointment booked, a message taken or a call transferred, and an URGENT mark when it could not wait.
It notifies the business, not the caller. There is no confirmation SMS to the person who phoned.
- RemuteURGENT: burst pipe, 2nd floor
- RemuteAppointment booked: Lucía R.
- RemuteMessage taken: wants a quote
Sent when the call ends
Use cases
Away from a desk
On a job site or in a consultation, a text is the one thing you will actually see between tasks.
Urgent calls
A burst pipe or a patient in pain is marked URGENT, so you know which call to return first.
On-call owner
Set the owner's mobile as the urgent phone while the rest of the team reads the email summary.
How to set it up
There is nothing to install. It is one field in the app.
- In Remute, open Agent.
- Fill in Phone for urgent calls with the mobile that should get the texts, including the country code.
- Save the agent.
- Make a test call to your Remute line and wait for the text to arrive.
- Phone for urgent calls+34 6•• ••• •••
- Transfers urgent callsOn
- Texts after each callOn
Pro and Business
What is in the text
Short on purpose, so it reads in seconds.
| Part | Example | Note |
|---|---|---|
| Prefix | Remute: | So you know where it came from |
| Caller | Number or saved contact | As the call arrived |
| Outcome | Appointment booked, message taken, transferred | What the assistant did |
| Urgent mark | URGENT | Shown when the call could not wait |
Good to know
- SMS is part of Pro and Business. Email summaries come with every plan.
- The same phone also receives urgent calls transferred by the assistant. Without one, the assistant takes an urgent message instead.
- The text goes to the business. Remute does not text the caller.
Frequently asked questions
Does the caller get a text too?
No. Remute sends the summary to the business only. A confirmation to the caller would be a different feature.
Which phone gets the texts?
The one set as Phone for urgent calls on the Agent page. If none is set, no SMS is sent and the summary still arrives by email.
Is SMS on the free plan?
No, it is part of Pro and Business. Email summaries come with every plan, including free.